Refunds
Each shirt is printed to order, which means we don't keep extras in a back room. This affects how returns work, so please read this carefully.
What we will replace or refund
- The shirt arrives damaged. Email a photo within 14 days and we will reprint and re-ship at no cost.
- The shirt arrives misprinted. Same — photo, 14 days, we re-do it.
- The shirt never arrives. If tracking shows it stalled or was lost, email us within 30 days of the expected delivery date and we will reprint or refund.
- You received the wrong size or design. Our fault, our cost — we re-do it.
What we cannot refund
- A change of heart. Because shirts are printed on demand, we cannot resell a shirt that's already been printed for you. We do not offer returns for “doesn't suit me” or “looks different in person.”
- Wrong size you ordered. Please consult the sizing chart on each product page before ordering. We cannot exchange a correctly-printed shirt for a different size.
Process
Email info@botsonsthoughts.com with:
- Your order number
- A clear photo of the issue (for damage / misprint cases)
- A brief description of what went wrong
We respond within 2 business days. Reprints typically take the same 2–5 business days as a new order.
Botson's note
“I am not in the habit of disputing things. If you are dissatisfied and have a reasonable cause, I shall sort it out. I would simply ask that you remain reasonable in return.”
— Botson